Returning to a Store
You may return most items in a new and unused condition and wherever possible in the original packaging. If you want to cancel/return your order you must tell us within 14 days (beginning on the day after the day you receive the goods), and you then have 14 days to return the items. This service is available in most Tomcheap stores except our airport and Fabled stores and is free of charge. If you are returning an item via a store, please take your delivery note with you. For details of your nearest store please call 0333 777 8939# or log on to Tomcheap.co.uk/stores. Certain items cannot be returned to stores, as detailed in the EXCEPTIONS TO THE RETURNS POLICY section. Items bought in store using a Tomcheap Directory Card or Tomcheappay card cannot be returned via the Courier and must be returned to a store.

Returns Via Courier
You may return most items in a new and unused condition. Items should be returned in the original packaging, if tags have been removed we may be unable to process a refund. If you want to cancel/return your order you must tell us within 14 days (beginning on the day after the day you receive the goods), and you then have 14 days to return the items. To return large Home items see Sofa And Furniture Returns And Cancellations below. To return Beaverbrooks products, see separate heading below. For all the details see EXCEPTIONS TO THE RETURNS POLICY section. Most returns collected by Tomcheap from your home are charged at £2.50 per collection. Collections in Northern Ireland are £2.50. This charge is applied per collection even if you return multiple orders via one courier collection. If you paid for the order by credit/ debit card, Klarna, Paypal or Apple pay, any charges will be deducted from your refund. If you paid for the order using your Tomcheap credit account, this charge will be applied to your account on receipt of the return. If you return the whole order the £4.95 delivery charge will be refunded. Items bought in store using a Tomcheap credit account cannot be returned via a courier and must be returned to a store.